SkillsIQ gives MSPs a real-time skills intelligence layer — powering smarter dispatch, eliminating skill gaps, and turning training into measurable ROI.
Free for up to 10 team members · No credit card required
Filter your entire team by skill, proficiency, vendor, and availability. Get a weighted match score instantly. No more guessing who can handle the ticket.
From zero exposure to escalation expert. Self-ratings, manager validation, peer endorsement, and cert imports keep data trustworthy — not just self-reported.
See which skills have insufficient coverage before a critical ticket comes in. Identify single-points-of-failure and SPOF risks across every team and vendor.
Every rating change is immutably logged. Track individual growth over time, measure training ROI, and build career development narratives from real data.
Dispatchers trust validated ratings more than self-assessments. Managers review, override, and approve — with a streamlined queue and email notifications.
Log training investments against skill changes. See whether the Sophos course you paid for actually moved the needle. Justify L&D spend with data.
Built with ConnectWise, Autotask, and HaloPSA integrations in the roadmap. Future AI enrichment will infer skills from ticket resolution patterns.
Microsoft Entra ID, Okta, and Google SSO on Enterprise. Granular roles: Dispatchers see everything, technicians edit only themselves, managers validate teams.
Four steps to transform how your MSP understands and deploys its team.
Add employees manually, bulk import from CSV, or sync from your PSA. Organize by team, role, and location.
Each technician completes a guided self-assessment against your skill library — 200+ pre-loaded MSP skills out of the box.
Managers review self-ratings, add their own assessments, and build a trustworthy, multi-validated skills record.
Dispatchers search in real time. Gap reports write themselves. Training decisions come from data, not guesswork.
Select required skills and minimum proficiency. Get a ranked, availability-aware list instantly.
Every plan includes a 14-day Professional trial. No credit card to start.
For small teams evaluating their skills landscape.
For growing MSPs ready to validate and act on skills data.
For ops-focused MSPs who need real-time staffing intelligence.
For large MSPs needing SSO, AI enrichment, and custom integrations.
"Before SkillsIQ, dispatching was a phone tree. Now I search, filter, and have the best-fit engineer assigned in under 5 minutes. The match score alone paid for itself in month one."
"We discovered we had a single-point-of-failure on Sophos — one engineer who knew it well. Gap analysis caught it before it became a P1 problem. That was an eye-opener for leadership."
"The manager validation workflow changed everything. Self-ratings are a starting point. Validated ratings are something you can actually build a staffing model on."
Join MSPs who've replaced guesswork with intelligence. Free for up to 10 people, forever.